Complaint Against Vodacom

Complaint Against Vodacom: Unjust Billing, Porting Delay, and Service Failure I am writing this public complaint to express my complete dissatisfaction with Vodacom’s handling of my mobile and broadband contracts, as well as the appalling level of customer service I have endured over the past few months.

Despite paying over to settle a premature cancellation and contract migration, Vodacom continues to bill me monthly without providing any clear breakdown or justification for the charges. A refund for a cancelled broadband contract was also confirmed — yet, to date, no refund has been received.

Additionally, I was instructed by Vodacom to migrate my number to a 4U contract in order to port it to another provider. I followed all steps required — but Vodacom has still not released my number, blocking my ability to move to another network, while continuing to charge me for a contract I was told would facilitate cancellation. This is not only misleading, but borders on deliberate obstruction and ********* billing.

This is more than just poor service — it’s systemic mismanagement and consumer exploitation. I’ve spent hours on calls, emails, store visits, and escalations with no lasting resolution, I will be escalating this to ICASA, the Consumer Protection Commission, and seeking legal recourse.

After decades of loyalty, your treatment of customers is unacceptable. Enough is enough.