COMPLAINT AGAINST VODACOM

My April Vodacom payment of R737 failed to go through due to complications on my account, I made a payment of R737 on the 24th of April . Whilst I was making the payment I was on the phone with one of Vodacom's consultants who then confirmed that the payment already reflects on their system and I also received a sms stating that no prove of payment is necessary. Whilst I was on the phone I asked the consultant what the amount will be, that will be deducted via debit order on 30.04.2015. He told me that due to the penalty fee it will be R837. I also asked him if there will be any double deductions, and he told me no.<br> <br> I found out on Friday 30 April that Vodacom had deducted 3 times R525 from my account. This is absolutely unacceptable seeing that they deducted a huge amount from my account after I already made half the payment & also caused me to now be in debt with other companies. Now Vodacom informs me that I need to send a prove of payment and then I have to contact the accounts department to ask them to speed up the refund and that it will take up to 2 weeks. This is unacceptable seeing that it was Vodacom's fault and not mine. I REFUSE to wait for 14 days for my money.