Complaint against Vodacom

<p>Good day</p> <p> </p> <p>I was in arrears on my vodacom contract, which ended up with my lines being closed and the contact numbers given to someone else(that didn't matter). I managed to pay my account in full in July, and in the process I overpaid them. I phoned the number that I was given to phone to request a refund, and they confirmed that I must be refunded R919, 25. I was then told to send an email to ********** for a refund and attach my 3months bank statements, which i did, and that it would take 14days for the request to be complete. the email was sent on the 21st of September, to date(27October), i have not received a cent from them not even some form of communication , nothing.</p> <p> </p> <p>Help me deal with with Vodacom please, because they are quick to debit our accounts and even blacklist us, yet very slow to refund us. And had I not asked for my statement, i would not have known that i had overpaid them.</p> <p> </p> <p>My account number with them is - I ********** -8</p> <p> </p> <p>Your assistance will be highly appreciated,</p> <p> </p> <p>Kind Regards</p> <p>L Nkadimeng</p>