COMPLAINT AGAINST INCORRECT DATA ALLOCATION TO MY PHONE DUE TO CONFUSED CALL TAKERS

<p>I, J Veronese, have received useless help from your call center (082111). I called in multiple times on the 17 March 2017, and received opposing information each time I called in. The summary of these calls and the misinformation is described in the table below.</p> <p>I have been assured by your Solutions department that I would not be billed for data wrongfully allocated to my number (******9051). I demand a letter in writing stating that Vodacom will not wrongfully bill me for the additional GIGS wrongfully added to my account.</p> <p>The service I have received from your call center is quite frankly shocking and pathetic. It seems to me that it is being manned by people who are truly ***********, based on the fact that I literally received opposing information each time I called in. This leaves the client feeling very confused about what is and what is not allowed on their contract, and wrongful billing likely to occur. Please listen to the recordings, and you will see what I am talking about.</p> <p>I also feel obliged to express my disdain for Vodacom’s poor service on social media. Should I receive a satisfactory response by 12 noon this Wednesday (22 March 2017), I will forward this complaint to Hello Peter, and every other complaint website I can find. Thus there is an opportunity to rectify this matter on Vodacoms behalf.</p> <p> </p> <p>Regards,</p> <p>J. Veronese</p>