complaint against bad services and no solution to problem

its with displease i sent this mail , i just called into vodacom services to be assisted , after waiting 10 minutes a guy answers by the name of jason , with no energy or reason to assist me , i speak and then he decided to just ignore and act as if hes typing and cant hear me ,

is this the poor services we have to receive from vodacom staff? i have been calling vodacom since Thursday to sort the fiber/ internet connection and it seems everyone doesn't keep to their word of following up and is unable to rectify my problem but give's a different story , just last night i was told the tower was down so our area is affected yet people in my complex have internet connection working with vodacom , i mean how is that for service , i called back again now and was holding for 16 minutes, i pay for services yet no one seems to assist to rectify the issue. service is terrible at vodacom