Complaint

I boght data last week with my airtime of 12 rands and selected wrong option ..I called immediately to request reversal or refund , whoever I spoke to said that I have to wait 7 days before Vodacom can pay back that 12 rands ..

I haven't used that data because of that promise I got from the consultant . On the 7th day I called and the consultant said told me that it is impossible to be refunded . I then requested to speak to the team leader who promised that she will refund me back once the data expire at midnight .

Today I called and got different story from the team leader Thabang that Vodacom will not refund my 12 rands ..

Based on the information above whoever I spoke to from Vodacom give me different story if the first goat have answered me correctly I could have lost because I could have used the data .

Thabang who is the other Groot pitie Bok said that the consultants I spoke to were Emmanuel and Ida but really I don't trust him because according to my knowledge about Vodacom has hired consultants to lie to the community .

After an hour of complaining I received my airtime this shows quite clear Vodacom have many protocols , any consultant have platform to do what he or she likes and say what he she can say

TS Matlou