COMPLAINT

I think it is very pathetic that every time my husband takes a contract with you guys, you are always giving him endless problems. In January my husband did a telephonic upgrade and he advised that he would like to keep his number as he only wants to do a sim card upgrade, the lady did the upgrade and my husband confirmed with her that he does not need a sim card as he already has one. Vodacom had someone come to our house and have a packaged delivered fortunately we weren't home so they wouldn't give the package to my neighbor. my husband made contact with vodacom and advised them that he did not do an upgrade for a device so they told him not to accept it the device must be returned. To our dismay February 1st my husbands sim card was never upgraded. He contacted customer care they advised the reason why the sim card was never upgraded because my never accepted the Sim Card that was delivered. When my husband told the lady the sim card was not supposed to be sent in the first place as he has a sim card the lady advised she would call him back. low and behold almost 2 weeks later the call was never returned. I honestly think you guys offer the most pathetic service. Please advise if i should go to the ombud again with you guys. My husband name is Jonathan Arendse ***