complaint about Vodacom, very bad service!!!

i had a 24 month contract agreement with Vodacom on the red VIP. According to my knowledge the contract end date was 2017 December. At the end of December 2017 I have then app**** for a new contract with Telkom, to port my existing vodacom number.

The application was succesfully processed, but could not be ported as according to vodacom, my contract had to continue up to March 2019. I then wrote a letter to vodacom with no response. I called the call centre explained my frustration, I was then advised to convert into a top up prepaid up until the end of March , which I did and it was confirmed that my status has been updated on their system that I am on a top up prepaid for R120.00 from January to March.

since the December 23, 2017 , I never continued with the Vodacom service as I have a new contract telkom consisting of unlimited calls & data. in January I paid my December contract amount and expected to pay the top up prepaid as agreed. To my shock I received a statement reflecting some four thousands and some few hundreds, I then went to the vodacom branch where I signed the initial contract they logged a quiry to the Vodacom accounts department, on my behalf with no satisfactory response of the break down for the amount indicated to be due by me.

I wrote to vodacom head office with no response and followed up with some calls, I was told that the reflected amount due was for May 2017, yet I never skipped payments. I went to ilanga branch it was checked and confirmed that I never skipped payments and the May payments were made.

I am continuously being harassed with calls for the collection of the so called debt. i request to be assisted to get this matter resolved. My concern is that I will *******ly blacklisted and to make matters worse, it is now 4days that all my calls are barred on all my vodacom numbers which are currently not on contract but on prepaid and this is an inconvenience to my business and family contacts as I am not reachable and the new telkom number is not known. The matter requires your urgent intervention to resolve it.