1 reviews | Active since Aug 2016
Complaint about Vodacom service
<p>I have had a problem with my vodacom account since June 2016, Firstly my data usage was sky high and not as my normal amount. I lodged a complaint and it was resolved on 15 August. Every month my was barred because of this usage. I phoned the beginning of Augustto clear the barring. I was told they could not find my complaint number and they would get a team leader to phone me. An hour later my phone was totally blocked, or so I thought. When I phoned after I got the letter about the data usage complaint, I was told my account was accidentally deleted!!! And I have to go in and fill oin forms to get my phone switched on. I drove the 29th to Vodaworld to fix everything. That evening I got a message to say my phone will be reconnected in 24 hours... It is now nearly 48 hours and my phone is still not reconnected!! Banzi helped me at Vodaworld and was very helpful. This number is my office and had no phone for nearly a month!! This is not a good service from Vodacom! THe number in question is ********** 639.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Our records reflect that the line was activated and your profile was updated. Once again, we would like to apologise for the inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Dear Client
Our records reflect that the line was activated and your profile was updated. Once again, we would like to apologise for the inconvenience caused.
Kind regards
Vodacom Consumer Website Team
