Complaint about Vodacom ***** and really bad after service

Firstly, I have been with Vodacom for 28 years, everything was fine until I took out a fibre contract in 2021. When I got home, I found the WIFI router installed in my bedroom. I couldn't activate it as I do not own a laptop, I use a PC (desktop), a neighbours teenager helped me with her laptop. I complained about the positioning as my neighbour had half the signal and portion of my house. The frogfoot network was constantly down, complains were not attended to. I decided to cancel the contract as soon as the contract period ended, that was the end of January 2023. I phoned and was told that someone had opened a new contract in my name in June 2022, without my permission or knowledge. The agent seemed sympathetic to my complaint and stated that she would open a new contract on the Openview network, reduce my monthly payment, cancel all previous contracts and even sent me a R500 voucher towards a UBS. After about 2 weeks I phone to enquire as to what was happening, the new agent could not find anything on the system except the ********** contract, there was nothing she could do, so I was passed to agent after agent, none being able to help. I asked for a supervisor, at a meeting I was told, I asked for a manager, at a meeting I was told, she transferred me yet again, it bombed out. I had been on the phone for over an hour.