PN
Portia N

1 reviews | Active since Sept 2016

15 Mar 2018, 08:47

Complaint about Vodacom

What is happening to my airtime?

Vodacom is rather ripping me off mow. I did airtime advance last night slept with my data off just after 10pm and now am writing this exactly at 4:06am having R1.50.

I owed R44 on advance loaded last night for R29 and the next thing I know on my credit balance of advance I only have R10? Really?

This does not start here it has been happening while monitoring. Please investigate and send me statements indicating where is my airtime going.

I am extremly ****ed with this nerwork, and i want my airtime back otherwise am taking the matter. You probably don't care because so many people have been complaining and changing to other networks. Even with the fun &rewards you get a free 10mg you open your data and the next min its finished without even having so many applications on.

I have just got 5mg, without even having data on already i have less than 5mg, why?

Please fix this issue otherwise this is not going to end here. I cant work for vodacom i have family to work for watch and everytime i go to sleep I must be worried. No this is just not on

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2018, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,