1 reviews | Active since Jan 2017

16 Jan 2017, 13:06

COMPLAINT ABOUT VODACOM

<p>I am so ****ing ****ed at Vodacom , I'm no longer sent a message to inform me my data has depleted , in the last couple of days I have lost R400-R500 because an sms was not sent inform me of the data that is left on my account. This is a ****ing ******* and I want my ****ing money paid back as the same **** happened this morning after I recharged with R300 WHILE I STILL HAD DATA AVAILABLE. I WANT MY ****ING MOOOOONEY PAID BACK</p>

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Replies (2)
Vodacom
Vodacom's reply16 Jan 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2017, 12:59
Official

Good Day Ke Seng Seng Matthews

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support