Complaint about vodacom

Vodacom has incapable employees working at the Festival Mall branch. I waited from 9 in the morning until 14 in the afternoon, after which they created an account, then after argument with one of the employees, she said one thing and I another. Then I was right, then they had to cancel my request to create a new one, just to find out that it takes two days to cancel the request, vodacom is a useless company and I am definitely taking my business elsewhere! It takes days for them to do one simple thing on their system!