MK
Mabora K
1 reviews | Active since Mar 2021
02 Mar 2021, 15:53
Complaint about unprofessional behaviour by staff and deliberate delay to cancel the contract.tkj
I called 082195 twice to cancel contract for *** where I was duped into taking a laptop under the pretence that it it a free gift for over 20yrs with the company: First on 25 Jan 2021 at 13h30 and asked that it be cancelled, it was not cancelled. Second on the 28 Jan 2021 at 15h20 and asked that it be cancelled while at Irene Village Mall Vodacom shop. A staff member also logged a service request and I sent an email complaint to Vodacom customer care on 29 Jan 2021. To date Vodacom has not contacted me. Contract still not cancelled and a debit has been done to my bank account which I've reversed and paid what it due to be paid.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Mar 2021, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MK
Mabora K's updateReviewer Update
05 Mar 2021, 09:18.
MK
Mabora K's update05 Mar 2021, 09:18
Reviewer Update
.
MK
Mabora K's updateReviewer Update
05 Mar 2021, 09:20Morning. I do not understand the reason you could not make contact with me when I provided my email address and cellphone numbers. The response does not give feedback on actions taken to resolve the problem.
MK
Mabora K's update05 Mar 2021, 09:20
Reviewer Update
Morning. I do not understand the reason you could not make contact with me when I provided my email address and cellphone numbers. The response does not give feedback on actions taken to resolve the problem.
MK
Mabora K's updateReviewer Update
08 Mar 2021, 14:56Afternoon. I read and responded to Vodacom's private response which directed me to call their customer care number. I called on 05 March 21, related my experience. I was told call centre has no knowledge of complaint sent to email section asking cancellation of contract on 29 Jan 21. They told me they'll only cancell the contract once After Sales Unit has collected equipment. They referred me to the unit which told me they have to investigate and will call me in 5 days time to give feedback and arrange to collect equipment. I received 2 sms demanding payment for the very contract I asked cancellation for on 25, 28 and 29 Jan 21 where no action was taken (5 weeks ago).No contact with me to advice that I call After Sales Unit for collect equipment first.
MK
Mabora K's update08 Mar 2021, 14:56
Reviewer Update
Afternoon. I read and responded to Vodacom's private response which directed me to call their customer care number. I called on 05 March 21, related my experience. I was told call centre has no knowledge of complaint sent to email section asking cancellation of contract on 29 Jan 21. They told me they'll only cancell the contract once After Sales Unit has collected equipment. They referred me to the unit which told me they have to investigate and will call me in 5 days time to give feedback and arrange to collect equipment. I received 2 sms demanding payment for the very contract I asked cancellation for on 25, 28 and 29 Jan 21 where no action was taken (5 weeks ago).No contact with me to advice that I call After Sales Unit for collect equipment first.