Complaint about the service at Vodacom

<p>On 29 December 2016, I recharged with R55.00 and immediately made a 1 minute call. The mobile data was off but surprisingly, my remaining airtime was R12.00.</p> <p>On 31 December 2016, I recharged again with R29.00 and immediately, the remaining airtime was R0.00 without making any calls nor logging into the internet (mobile data off). Called the Vodacom Customer Service, was told that there a complaint has been raised and an sms with the reference number will be sent through to my phone. Till this day, no communication has been sent from Vodacom.</p> <p>Yesterday, I recharged with R29.00 which immediately disappeared.</p> <p>Today, 5 January 2017, I rechardged again with R29.00 and the airtime is depleted without any usage. Called the Customer Care and no assistance has been given to me so far.</p> <p> </p> <p><br />Is there anyone complaining about the same, and if so. How do I get assistance?</p>