CR
Craig R

1 reviews | Active since Oct 2009

04 Apr 2016, 13:43

Complaint about the Complaints Department

I logged a ticket with your complaints department on march 30th where your representative kept on ignoring and not answering my requests. I was then passed on to a \Senior Consultant\" who simply sent me my last three months invoices. This was not my complaint. I have now requested three times that a manager phone me with zero response. I am very disappointed with Vodacom as I have been a client for almost 20 years. This shows that every one of your clients are simply numbers to you.<br> <br> Ironic that I have to come and complain here about the Vodacom's complaint department..."

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2016, 13:46
Official
Hello CraigRe,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team