KM
Kelebogile M
1 reviews | Active since Feb 2018
02 Dec 2020, 15:12
Complaint about the bad service from VODACOM
I would like to complain on the level of service I received from Vodacom. I took out a contract that was due to end on 28/11/2020.I called them on the 28th November 2020 to confirm the cancellation, A gentleman that I spoke with confirmed that it will be cancelled, to my surprise on the 1st of December 2020 they loaded my phone with 52 minutes,350 MB of data and 56 sms. I then called them on the 2nd of December 2020 and my call kept on being put back on the line. VODACOM please cancell my contract my business with you has ended please accept that.
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Vodacom's replyOfficial
02 Dec 2020, 17:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 17:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team