Complaint about service and upgrade

<p>I want to tell you that I am very disappointed with Vodacom Upgrade.</p> <p> </p> <p>It is time for me and my sister to upgrade our contracts/phones, so we decided on the special deal - s7 and then you get a tablet with the phone.</p> <p> </p> <p>I went on 17 January 2017 to Vodacom Mokopane to order my phone. A week went by and I heard nothing about my phone, I also didn’t receive any quotation or confirmation that the phone was ordered. So on 24 January (a week later) I went back to the shop, I asked about the upgrade and they informed me that they didn't order the phone. Needless to say, they didn’t even try to explain why the order didn’t go through.</p> <p> </p> <p>Then I asked them to order me the phone and the special again, and this time my sister also wanted to upgrade with the same package, thus we both asked for the same package on 24 January. I received a Upgrade quotation 11:49 on the 24th of Jan via sms. My sister didn't receive one.</p> <p> </p> <p>Today (30 January 2017) I received a phone call from Vodacom Mokopane, they inform me that they can't get me package I ordered, I am absolutely disappointed!!! But then they told me I can get the edge but I need to pay R100 more every month. Again no apology.</p> <p> </p> <p>This is disappointing because I ordered my phone two weeks ago, then again one week ago (It is not my fault that they didn't order my phone the first time.</p> <p> </p> <p>From a very disappointed Vodacom customer</p>