COMPLAINT ABOUT HUAWEI P40 LITE

Good Day

I am writing this email with sadness, as I bought the above mentioned phone on Wednesday the 16th of September 2020. I bought the phone for my husband.

On the same day I called the store that can we exchange the phone bcz the phone we couldn't use Gmail. Its so unfortunate that the we were going to Eastern coming back on Wednesday. We had to sit with a R6500 phone that is good for nothing.

I sent an email to the Vodacom store Sunnyside and Customer service informing them that we are not happy with the phone. Clifford the sales consultant called me and said we will talk when we are at the store. I received a call from the customer service and they advised me that I must go to the store. It should be a problem as the phone is still new.

Today the 24 of September at 11:am I was at Vodacom Sunnypark mall telling them my problem. The consultant managed to connect to email when we were there, but still we were not willing to take the phone as the phone is not user friendly.

Angie the store manager came and I told her my side of the story. She was not willing to help and she said she is calling HUAWEI and the Operations Manager. She came back telling us that they are not taking the phone. HUAWEI will provide us the support line in order for us to use the phone.

I was so surprised by the fact that we will need support just for a mere phone. My husband then asked them to transfer his contacts from Gmail. The sales consultants together with the technician struggled. It took us 2 hours in the same store. We left the phone with the store as we are not willing to take the phone that is not user friendly. It looked like we were new system from Vodacom.

Even now we are not willing to take the phone and we are not taking it. We are not gonna have a phone that is not user friendly and it means everytime we use it we must call for support.

I feel so disappointed with the service I received from Vodacom and HUAWEI. I guess everyone wants a phone that is user friendly. That will not give them headache but that was not the case with us.

I am requesting someone that can help us from Vodacom customer service and HUAWEI to exchange the phone. We are on the 8th day without a phone and we paid 6500 for it

Regards

Zethu Ntisana

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