Complaint

How can one be clear with Vodacom.

I raised a complaint on the 28.6.22 got an automated response on the 29.6.2022 no call or feedback to date.

All the while I am cc on am email from their ***** team advising that I need to call customer care to have my sim unlocked.

The ride I am taken on, I call mind you my son uses Telkom so you would now I am paying at this time to get my query resolved am on a call for 29 minutes to be told nope we can't do the sim swap call help desk. I think how cause googled help desk number to be 082135. I am left further puzzled by this as my complaint clearly doesn't speak volumes to Vodacom and clearly they do not give a rats tale regards customer services at all.

I would like for some one to explain once again how my sim got locked and also why it went to ***** team and no one seems to bother calling me and I am running around to get this sorted. Current number being used us ***