Complaint

My dad has recently migrated his cell phone contract from Telkom to Vodacom, thinking that they are a better network but with the service he has received from the onset, this seems to not be the case! The Vodacom contract was activated at a Vodacom store on December 4th, 2019. Today is the 13th December 2019 and, as per the Vodacom consultant, the status of this application reflects as activated but it is now 9 days later he still cannot receive calls, cannot send and receive SMS'! My dad operates most of his business from his cell phone and since he is still unable to receive calls to his cell phone, this has drastically affected his business. I am filing this complaint on his behalf for the same reason - he has limited use of his cell phone - and would appreciate if someone could attend to this urgently. This is not the kind of service one would expect from South Africa's so-called leading network. I can be contacted on *** (also a Vodacom number).