COMPLAINT

1. I recently got myself a contract sim in April and i was told i am going to get airtime and data. The sim conversion and sim swap had some hiccups of which there was a point when the staff seem they did not know how to help and kind of say "you will have to live with the issue madam"

2. First month i got the data and airtime however May and June the data and airtime seem to be not loaded or disappearing before use. I am saying this because i actually monitored this month and the airtime keeps disappearing even though i have not made calls.

3. I called the call center several times and they kept saying they will send the data usage or will send an email to explain and even consulted with Tobi but nothing of substance sent as tobi said they will send via WhatsApp but never sent.

4. When i took the contract i was told it will be R70 every month however there will be an admin cost first month of which i understood even though i felt like it was too much the R193,98 (debited from my account 11April 2023). what i do not understand now is the R223,66 debit from my account last month by vodacom instead of monthly R70. I am now being charged 3 times the agreed amouni do not know or understand why the airtime and data is disappearing cause this is adding fuel to the dissatisfaction I am already feeling as the client.

I sent my complaint as well to Vodacom Wednesday the 7th June and they said someone would call within 24hrs until now no one has called and it is so frustrating already money is tight and a company just takes 3times they supposed to without an explanation and when as a client you try to find out you are taken from pillar to post.