Complaint!!

On 28 January, I purchased a Vodapay bundle for R149.00 (15GB + YouTube Premium). The YouTube Premium code did not work from the start. I contacted Vodacom immediately, and an agent (Dyllan) acknowledged the issue and promised a refund, requesting my bank statement—which I provided. To date: No refund No working YouTube Premium Multiple agents giving conflicting information I was told to contact YouTube, even though Vodacom sold the bundle Later, I was told I must prove that the agent promised a refund. I was instructed to go to a branch to obtain call recordings. At the Ballito branch: I was told prepaid customers cannot access call recordings This contradicts Vodacom’s own instructions My time and transport money were wasted Fibre Issue (Separate but Equally Concerning): I app**** for Vodacom fibre: Router delivered over a month ago No installation done Multiple follow-ups from my side Technician confirmed a date, then later claimed an address error This makes no sense, considering the router was successfully delivered to the same address. Final Position: This is false advertising, poor service delivery, and a complete lack of internal coordination. I have now formally escalated this matter and expect resolution within 30 days: Refund of R149.00 Explanation for failure to provide YouTube Premium Immediate fibre installation