Complaint

I am utterly disgusted at vodacom. On Friday 25th Sept '20 at 09:00 I use their App to load airtime of R720 on my phone so as to buy Data. The money gets take from my Bank Account but I don't get the airtime. Notification from the bank comes through. Livid, I make a call to them and the 1st agent says I must wait an hour. Hour passes and I'm desperate for data so I buy again, using the app. This time I immediately get my data. I make several calls to vodacom to resolve this issue and get told that nothing appears on their side. Got a statement from my bank and it shows that they got the funds. It in now Tuesday 29th and still waiting... I have been with Vodacom for over 22 yrs and the service is worse and worse. I'm done.