Complaint

This is my second review regarding Vodacom unfairly handing my account over to Hammond pole Attorneys. I app**** for a pay as you use fiber in December 2022 if I’m not mistaken… the first month I was connected and enjoyed the wifi then I called to changed banking details as I had changed banks, since then I was disconnected and no debit order went through I assumed it wasn’t loaded and since it’s pay as you used I didn’t query it… A few weeks ago I received a call from Hammond pole regarding a payment owed to Vodacom, I asked how do I owe them when I was disconnected after I changed banking details, according to my understanding a pay as you use means once there’s no payment then you can’t enjoy the WIFI “No connection” when I asked the consultant to confirm banking details on the system turns out my account number was incorrectly captured, I asked Vodacom for a recording so we can establish if I gave out an incorrect account or it was captured incorrectly, till today I haven’t received a call nor an email… secondly how does Vodacom claim that I owe them R4000 if I was disconnected which services am I paying for? What does pay as you use mean?