Complaint.

I am fuming as my life is put to a stop regards a simple sim swap that the shop cant do. I am told that the my SIM is Locked/Restricted. To date this has not been resolved:

From: "*****disputes" <***> To: "Olefa Morake" <***> Sent: Tuesday, 7 June, 2022 13:58:29 Subject: EC-1ECJ-29VAB1 Fwd: ***

CAUTION: This email originated from outside of the Vodadealers organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Dear valued customer,

Thank you for raising your dispute with us. Your concern is our priority Your reference number is EC-1ECJ-29VAB1

Once we have acknowledge that we have received all the necessary documents the process will take 14 working days. If you have not received feedback by then please contact *** with the reference number listed above.

Please visit Report ***** site on the Vodacom Portal to access all the templates to help you to report the *****. https://help.vodacom.co.za/personal/subtopics/55/Mysecurity/357/Report-*****,-****s&-hoaxes

***** is an unfortunate experience, we will do our best to resolve the issue soonest.

Kind Regards Vodacom

-----Original Message----- From:Olefa Morake; To:***** Disputes; Cc: Subject:Fwd: ***

The store does not seem to know what is wrong as we cannot call the ***** team to get an understanding of what the delay is as the 14 days is over.

I am unable to open a lot of personal apps as they have 2-step verification which need the number to open example my banking as well as my Work place as this number is linked to and I need it to preform my duties. Is Vodacom saying I should breach Compliance till or when I am fired they will take care of my bills?

I need prompt response to get this resolved over a month without communication is not on, please call me on ***