COMPLAINT

On the 6th of this month, I reported a faulty device that I took on contract on the 28th of October 2021. The device is still within its warranty period so it was collected Platinum warranty a week ago and returned yesterday 20th September 2022 but it still had the same problem. What I am not comfortable with and unhappy with is that I submitted the device and it was returned with the same problem, meaning it was never fixed. Now, that is what is unacceptable! What was done to the device the whole time that it was in their possession? They even sent me an update before it was returned that the device was being tested. Now I am being told that the device must be booked in again. So how do I know that it will be fixed properly the second time around? It's not enough to be sending this device back and forth between us, I need an explanation as to how it is possible that it still has the same problem???? I am disappointed with this level of service, I feel that I was taken for a fool. And also this is an inconvenience to me when I don't have that device considering that I am not given another one while I wait. I have been a client of Vodacom for years and I feel I am not being taken seriously as a client. This makes me question my loyalty and may think twice about renewing this contract in the future. I am not happy at all.

Now am using Vodacom live (online) complaints/ chat complaints platform and am further told to contact Advance Repair Centre, which I feel it's a back-and-forth exercise.