Complaint

I am writing this to you regarding the problem I am having with vodacom. It's now 2 months my phone has not been repaired nor upgraded to for the situation I am having with my phone. The phone that I have is the xiaomi mi 11 pro. I was told by the consultant at vodacom that this phone is a better version than the Xiaomi mi 12. However my phone was sent in for repairs for upgrade because there is a fault with the phone. On my form that I have signed to send the phone in there no damage to the phone. I got a call from vodacom to say my phone is cracked and they cannot solve the problem I am having with the phone until I pay for the damage to the phone. I contacted the vodacom at the store to say what the problem is and to them they cannot help me because they don't know what the problem is...this is so frustrating because when I gave the phone in there was no damage to it and from the store to the repair shop there had been a transfer somewhere in delivery that the phone was damaged. No-one wants to own up for the damage caused yet I must pay the difference that someone damaged my phone. My phone is on contract and it's still a brand new phone that has a malfunction on vodacom side not mine. I am going to write this story on hello peter and say how vodacom cons the people by paying for the phone to be fixed yet it's there malfunction of the phone on their side . I just want my phone as new as it was with no problems or cracks or malfunctions I just want my phone to be usable as any other ordinary client using the phone....please sort out this situation as soon as possible If you need the store I gave my phone in contact details and the person I sent it too with great pleasure I can assist you and for the repair however I don't know the contact details but I can give you the number to contact as well as the job card number.