Complaint ….

2 weeks ago i went onto the Vodacom App Store and bought 2 Eskom vouchers using my Vodabucks and never received the tokens to actually use. I have tried countless times to get assistance from the Vodacom customer service department with literally ZERO assistance. Every day I’m told it’s been escalated. They went as far as blocking my sisters number because they think she is irritating. I really do have no idea what to do anymore at this point. I have been a loyal Vodacom customer for over a decade and this type of treatment is not fair. I just want i paid for if not then I need my money back. Please assist because i just can’t!!!!