HS
Heidi S
1 reviews | Active since Feb 2017
27 Feb 2023, 10:28
Complaint
I have app**** for a contract in January, incorrect contract received. I spoke to vodacom agents numerous times, the 1 agent said they will collect incorrect phone and deliver contract requested. They charged double the amount I was supposed to pay for the contract app**** for, which I cannot even use. I just do not get anywhere with the vodacom consultants.
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Vodacom's replyOfficial
27 Feb 2023, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2023, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team