Complaint: ***

Good day

I have only had a contract with your organisation from the 1st of October, its the 18th of October today and I am already regretting joining your organisation.

From Saturday, 15 October 2022, I have been without data, whereas I signed up for a contract of 60gb All day +30gb night. On Saturday morning I tried using the sim card, but It did not work.

When I checked the balance using your Vodacom App, it stated that I have used all the data, but when you check how much data was used since the 1st of October 2022, it states that I only used 32gb.

I would appreciate it if you fixed this matter as having to go 4 days without data because of a system error, is fraustrating. I called your call centre and I was told it would take 3 to 7 days to troubleshoot this issue. A ridiculous notion on your part, but I am not here to argue that, I would appreciate you sorting out this issue as soon as possible.

I hope to hear from you with positive results.

Kind regards Edwin.