Complaint

I have never in my my life been so disappointed by a company that I have been supporting for years. Vodacom SA is really taking chances and advantage of customers I bought a phone from them online in May 2021.A Sumsang A32. Fast forward to Novermber 3rd phone did not want to charge, showing a yellow sign on the screen not charging. Took my phone at vodaworld in Midrand because its a new phone. Was asked what's wrong I told them 2 days later I get a qoatation of R3600 because my phone is not insured. Then was told that its not charging because the screen cracked, to my surprise my phone never had a cracked screen then I told them nope I can't pay that much. I was expecting to get a new phone or fix but not with R3600. A phone that is mere a year old giving such problems and service provider not even giving a **** about me as a customer. Today I took my phone to some Indians they fixed the charging port for R300 and am certified. I will never buy from vodacom again. Always read the warranty of products you buy. Still shocked about the money they wanted to charge me