Complaint

Good day I have had endless problems with Vodacom in the recent months which is unacceptable I signed up for Fibre and was told that two months are free while i wait for Fibre I got the Lte mid April ,which ended end of May .I called 3rd May and told them i was incorrectly billed and it took up until my next debit order date 26th may or after that for them to credit my account ,i followed up weekly and this was not getting sorted i explained to them that they need to fix before they debit ...i then went to bank and reversed it cause i could not afford and extra +-R900 to be deducted from my account .so in total i was billed R1765 (RIDICULOUS) i was refunded the money and see i need to transfer the money back now ..did you not check thait it was reversed when you paid money back ?? this was so unnecessary Another issue i cancelled my contract and it was ending last month i called in and said i will not need this contract anymore and need to be cancelled ,I saw 1st June that it was not cancelled it said in progress and was given data again on the router number . then a day after i see the data has been reversed and i am still being billed for this month of JUne ? wot the heck is wrong with you people ?? The lady was trying to convince or persuade me to take contract out for extra data and i said no what dont you people understand when i say i dont want the new contract .... I was told by Greg in call centre that this will be sorted out and have not heard back from him ... i will not pay bill of R229 on this account as this was cancelled *** I will not leave this and i will take it further if you dont get it resolved soon I will make the transfer back into your account for the R1765 which were paid

It took you three weeks to get the incorrect charge sorted for Lte

I am hoping that i get a call from one of you not just a normal call centre person cause clearly they are useless and not getting stuff done

PLEASE FIX MY ACCOUNT !!! Regards Mrs MY Harris