Complaint

So my contract is about to expire November after 36mths contract that I use for my data wifi at home

So yesterday I phone upgrade department on 082 135,and Jospesh said he can't seem to pick up the contract I'm referring to,maybe it's a online exclusive upgrade

After an hour Josepeh phoned me back,and told me ,yes it's and online upgrade I must do it online,he wil transfer me to the online upgrade department

As he did, I spoke to a sorta rude consultant that help me with my contract,the contract that I'm interested in is the....

30mphs vodacom S90 4G LTE CAT 6 + backup battery for R399

So the consultant went through the process, and had to ask me 5 security questions, apparently as the best of my knowledge I answered the 1st 5 questions wrong, she ask me another 5 set off questions and apparently I got those 5 wrong again aswell she ask me another set off 3 questions and apparently I got those 3 wrong aswell

And was told ,I got all the questions wrong ,I was now blocked, I can't continue with the upgrade

Trying do further the process today,just to be told I'm block,because off the 1 or 2 questions I got wrong

I've been a vodacom customer for almost 12 years now and recently upgraded my phone contract aswell,number

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So a petty question that I got wrong on the security questions blocked me from doing an upgrade and staying a customer for the the next 12 years

So please sort this **** out and I'll be glad to get feedback from Vodacom

Kind Regard Deon