SM
Sicelo M

1 reviews | Active since Mar 2021

19 Feb 2025, 10:51

Complaint

Today I received a call where I'm offered a contract renewal/upgrade. A call goes fine until the ponit were the consultant realized that he is not making a sale, he starts being rude lies that I will then pay more as of next month and the reason is because the discount that I got when I signed "does not last forever". During his offer packages he ended up by saying "do you want to receive the data for free?" that was rude. He also **** to say my contract is ending next month positioning it as if it is one of the reasons that from next month I will pay extra. I have the vodacom app all info is available I know my contract is ending on the last day of May. I take lies very serious because he must have **** to a lot of people and made sales out of lies. Him being rude I take that very serious too as I expect professionalism from vodacom staff when they engage with me, even when I turn down their offers I remain a customer that "never make defaults on my contracts repayments". May I be engaged soon with regards to this incident.

0
Replies (1)
Vodacom
Vodacom's reply19 Feb 2025, 11:58
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team