Complaint

I called on the 27th February to cancel my contract and Mr Govender offered me a discounted rate. He told me it was a month to month contract and I can cancel it anytime but I'll be liable for month's payment which I agreed to. Today I decided to call & cancel but the lady that took my call was not listening, talking over me going on about benefits that I don't need. Later on she goes on to complain that am making her life difficult and should stop letting my frustrations out on her. Now can you please get someone{ Not from Umhlanga branch} who loves their job and what they doing to cancel this contract ASAP! Also please pull-out the call recording for the 27th February and listen to it because I am not going to pay for 2yrs that I didn't agree to.