AP
Atini P

1 reviews | Active since Oct 2023

08 Sept 2024, 11:20

Complaint

Good day

I have been harassed by phone calls from MBD since August this year, stating that I'm owing a Vodacom account that I know nothing about. I told them I've never used a Vodacom account /opened a contract with Vodacom. Today I was checking my credit profile on clear score, found out that they have added the "account" on my profile and it says I opened the account in April this year of which I didn't. Please assist in what can I do because I'm not going pay any to Vodacom, I want them to remove that account or my credit profile

Thank you

0
Replies (1)
Vodacom
Vodacom's reply08 Sept 2024, 21:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team