Complaint

Good day

Trust you are well

I have been a vodacom customer for many years , I have been loyal to you guys , but for reason every time I require service from you, the service is somewhat appalling

I contacted vodacom in November 2020 to have my contract cancelled as it was due for expiry on 31 December 2020 , the reason I called in November is because because I knew in had to give 30 days notice of some sort The consultant I spoke to confirmed that query was logged, she did not provide a ref number

I called vodacom last week to check if indeed it was cancelled, to my surprise it was not, I needed answers as to why? I was then transferred from pillar to post , I’m given numbers to call , Rossanna Pylla told me she escalated the matter, I will be contacted, I contacted vodacom again today 3 times , I’m still not getting serviced

I also logged a hello Peter complaint addressing the same issue, I was still not contacted

how am I supposed to feel when Vodacom treats me like this , I will now be billed for a service I don’t require or need, if I don’t pay you, you’ll want to list me on the bureau

I hope this matter gets your attention and is addressed

My ID number: *** Contact no:*** Contract no:*** Account no:I441807

Regards

Michael Pietersen