1 reviews | Active since Jun 2017

19 Jun 2020, 06:47

COMPLAINT

Our company wanted to transfer 2 lines to individual employees and they were given a form to fill in. On the form somewhere you had to fill whether it was Non GSM or not and when we asked the call centre no one seemed to know what that was....and we called 3 different branches and no one got back to us and neither did they know what was on the form. Mall of Africa was a joke spoke to a lady called Sherry and she said she would send me an email...48 hours later still waiting for an email to tell us what GSM is...hahahahahaha

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2020, 09:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team