COMPLAINT

I received an invoice on my work email address for a cellphone contract with Vodacom, immediately I sent it back cc'd the ***** department that I did not make any contact with Vodacom, they responded that I must provide my ID number which I did and they didn't say anything after that. after a few days a debit order of R189 went through my account then I receive delivery receipt that the phone has been delivered to JHB address mind you I am in Durban. I then go to Vodacom shop in Cornubia thy checked and said contract was take through a call centre and gave me same email address that to send my ID and affidavit stating I don't know about this transaction which I did too. it's been 3weeks and they not getting back to me if the account has been stopped and removed on my name, I don't want any Vodacom debit order on my account or on my credit history because I believe if this was not done by someone working for Vodacom how did they authorize a new sale, I don't have any service with Vodacom. if it was external then Vodacom doesn't follow proper authentication process before finalizing a sale and they didnt send me any debit order authorization before debiting my account.