COMPLAINT

<p>I pre ordered the S8 reference 9PR7RE on 30/03/2017 where I will receive the accessories pack for free. Vodacom did not have the gear fit 2 in stock ( still waiting stock).</p> <p>I have been in contact with Rodwill from Vodacom online since the S8 launched to do my upgrade and every time I must hear there is still no stock of the gear fit . This has been going on since beginning of May. I was told in the beginning of July again that stock is expected on the 17th July and Rodwill will phone me back. He did not phone me back and the 18th I phoned and left messages. The 19th I had to phone back again as he still did not phone me back. On the 19th July Rodwill told me that there is still no stock of the Gear fit as well as the accessories pack but on the S8 + the accessories pack is available. He then asked me to check the plans online and decide. I checked and I decided on a new plan (uchoose more data 2 GB R978/month) and also to take the S8 + instead of the S8 as pre ordered. He checked and came back to me to tell me again that the accessories pack is not in stock it is obsolete but the morning he told me they have stock.</p> <p> </p> <p>After several follow up phone Calls from me on what is going on since May I now cant receive a accessories pack.</p> <p>This is not fair that I will not receive my accessories pack as I am waiting for Vodacom to receive stock of gear fit on the plan I choose. Surely Rodwill should have kept me</p> <p>my accessories pack as I pre-ordered as Vodacom is in the wrong as you can’t supply what you advertise and you can’t tell when you will receive stock</p> <p> </p> <p>I want to do my upgrade on plan uchoose more data 2 GB R978/month includes Samsung galaxy A3 2017, Microsoft office 365 , dex docking station plus keyboard and R10 000 voucher on the S8 + plus you need to get me an accessories pack.</p> <p> </p> <p>This has gone on too long. Why must I now be accept not receiving the accessories pack. If you do not have then go the MTN or Cell c and buy one to give to me your customer.</p> <p>I have been a loyal customer for several decades and I get treated like this. </p> <p> </p> <p> </p>