Complaint

<p>Good day</p> <p> </p> <p>On 1st of June 2017 i have called Vodacom on ********** regarding a Vodafone Mobile Wi-Fi device that was sold to me by an agent from Africom as part of their Homemark promotion. My call to Vodacom was for them to come and collect the device as it didn't suit my needs and i therefore was cancelling the contract ( Was well within the 14 days provided to cancel).</p> <p> </p> <p>I'm sad to report that to this date Vodacom has not come to collect the device and they blame RAM for it. Every time i call the call centre i'm told a different story. Vodacom has a a result debited my account on the 21st with the instalment (Second instalmemt) for a device i have asked them to collect and cancel the contract.</p> <p> </p> <p>Please help, i'm very dissapointed in service provided by Vodacom. I wil never take up any offer from them. My right to return an unwanted good is being violated and i'm being taken for a ride because Vodacom refuses to take responsibility and they won't cancel my contract until device is collected. They have since resorted to delaying tactics and playing hide and seek with me. I want this matter to be resolved ASAP and for the contract to be cancelled with immidiate effect.</p> <p> </p>