ZVdS
Zelda Van der Schyf

1 reviews | Active since May 2017

29 May 2017, 17:11

Complaint

<p>I have still not have any response for Vodacom in regards to my two complaint via e-mail and hello peter regarding the kit with the charger that you get when you upgrade to the S8 and the Rugby jersey</p> <p> </p> <p>This is my last message if I do not get a call back by 12 o’clock tomorrow I am going to the Omits man</p> <p> </p> <p>From: ********** ********** <br /> Sent: 16 May 2017 02:28 PM<br /> To: Van der Schyf Zelda (Northcliff Auto)<br /> Subject: Vodacom Customer Care Reply - Authentication Response</p> <p> </p> <p> </p> <p><br /> <br />Thank you for your email. Your reference number is: 003S~SCR4 <br /> <br /> <br />Please note: <br /> This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.<br /> <br /> Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.<br /> <br /> Please reply to this email with these three bits of personal information:</p> <p>1. ID number or Company Registration Number for corporate accounts</p> <p>2. Bank name and account type</p> <p>3. Your Vodacom account number</p> <p>Want to help yourself and skip the call-centre queue?<br /> Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:</p> <p>Support information for your device <br />Easy to understand FAQ's relevant to your query or service <br />Instructional video content <br />Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.<br /> <br /> Visit www.vodacom.co.za/help from your PC or cellphone.<br /> <br /> Thank you,<br /> Vodacom Customer Care<br /> <br /> <br /> <br /> Find out more about 31050 Keyword SMS options <br /> Contact Details <br /> <br /> <br /> <br /> <br /> <br />Vodacom 2016 <br /> <br /> <br /> <br /> <br /> <br /> <br />Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it. <br /> </p>

0
Replies (2)
Vodacom
Vodacom's reply30 May 2017, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 10:55
Official

Dear Zelda Van der Schyf,

As discussed, you’ve confirmed your query has been addressed and resolved.

We do apologise for any inconvenience caused.

Regards,

UW