Complaint

<p>Hi , i'm unhappy vodacom client on contract recently they debit more than we agreed of which i dont afford,when ask why are they debt more than we agreed they told me about 1mega bite that i've never requested,my monthly instalment is R292, in the month of october they debt R532 i went to Centurion mall vodacom shop the guy who help me told me about their lot of franchisor but called account department to cancel that 1G as i was never resquested, in November it happened again R431 i went to festival mall vodacom shop the lady advise me to reverse the money and pay the amount i know, then i went to voda world inMidrand hoping to get answers the lady gave me this Ref 1- ********** 63337 advising that she has ascalated the matter as i need answer that who gave them the permission to add on my contract,she also said i must pay the amount i know of which i did on their customer service suddenly they send me message saying the query has been closed, receiving ivr calls saying i must pay the remaining amount, i need answers and my money i cant afford to pay more than R400 for P8 Lite.please help</p> <p> </p> <p>Regard</p> <p>Thembi</p>