Complaint

<p>Good Morning,</p> <p> </p> <p> </p> <p>I phoned in Wednessday because i relaised that vodacom deactivated my call limmet and I was not recieving my notyfications. I asked gthe to activate it again and I wanted to know who authorised them to deactivate it because that is how I controlled my bill.</p> <p> </p> <p>After the agent did what se did on my account I wasen't able to make any calls.I phoned in again to state what the phone is doing another agent said that my phone needs to be synched.He did that and asked me to switch my phone off for 15 min and back on again.After that I wasent able to recieve or make any calls I gave it about 2 hours phoned again. The lady that assisted me could not help and stated that someone will contact me first thing yesterday morning. At this stage I made it very clear that my business is running from this phone and need it on ASAP. She said se under stood.</p> <p> </p> <p>Yesterday morning first thing i phoned in they could still not assist me and stated that technical will contact me 9 am still waiting for that call.I phoned in again spoke to another gentalmen and he said that befor 12 someone will contact me again. At this stage he stated that the person who helped me has added me to roaming and my phone will not work in SA HUGE problem because all my new bussiness comes from this phone I phoned plenty times yesterday after that again the agent phoned me yesterday before 3 again only to tell me that it is still not sorted. And another agent will contact me before 5PM yesterday I am also still waiting for that call.</p> <p> </p> <p>I have sent to mails yesterday aswell my phone is still off.</p> <p> </p> <p>If i phone my nummber from a nother number it states that my number does not exist it is nor registerd.So if a client phones me and hears that he wont phone that nummber again because he will think it is the wrong nummber so I dont even know how mutch clients and business I lost in these 3 days.</p> <p> </p> <p>I am a client of vodacom for many years and do not expect this kind of serves.</p> <p> </p> <p>I would please like to know how am i going to be compensated for business that i have lost and for all the in convienence that was caused.</p> <p> </p> <p>My number still does not work can you please contact me on.</p> <p> ********** 885 or ********** <p> </p> <p>Regards</p> <p>Zane Vermaak</p>