Complaint

<p>I bought a tablet and collected at the store. On arriving the consultant could not find my tablet whereas I was called several times to come and collect. Mind you I live 55kms away and he wanted to send me back to go get a piece of paper they never gave me in the first place. I refused and told him he was going to help me or I will not leave the store. He took my ID card went to the back and came empty handed. I asked to see the lady who helped me and she went with my ID and 2minutes she was back with the tablet and paperwork. We then started the process . Things then went well from then onwards. I asked if the sim was activated and he went to the computer did what he did and after a while said everything was fine and active. When trying to use the tablet after inserting the sim it would not work. I thought maybe I had to wait a day or two but then not. I called customer centre for help and was told to go back to the branch I bought the tablet to get it activated there's nothing they could do. To go back I have to travel 55kms again for something that could have been avoided and I am so disappointed cause I thought Vodacom was technologically advanced . Disgruntled customer</p>