1 reviews | Active since Nov 2016

09 Nov 2016, 08:28

complaint

<p>I cancelled my contract and requested for my number to moved over to prepaid one and half months ago and was advised that i will be down on the 31st 12:00am to the 1st 12:00am which is 24 hours. To date i am still getting "No registered network". I have contacted the call centre daily multiple times a day and i get sent from pillay to post, i have escalated to Ajay Rambali i was contacted and then they just stop phoning. i have been to th vodacom Shop in Johannesburg, Standerton, Dundee and Durban and everyone just lies., i have been a customer of vodacom for 6 years and noone cares that i am not able to use my sim card. then you get the rude on consultants on the phone that can tell you why am i making my problems theirs. can someone tell me what the hell is going on with Vodacom and their service </p>

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,