EK
Elza K

1 reviews | Active since Feb 2013

17 Sept 2016, 13:40

Complaint

<p>Good day</p> <p>I have currently 4 contracts with you. And in July or August a Lady from your offices phone me to downgrade two of the contracts due to the lines are more used for data then calls. During this call i was promised 75 minutes and 5 gig of data paying R700 and something for this contract. I was not informed that it is without the cost of the phone and nor was i given all the correct detail as i now have to buy data cash every month. All of this on both the numbers ********** & ********** was done under false pretenses. I want these two contracts restored to the normal contracts that it was before. Please provide me with feedback asap. </p> <p>Regards</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Sept 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team