complaint

<p>I am discussed with the experiance i have been exposed to by Vodacom (telephonically and face to face ) . My phone was booked in July till date i dont have it back for a simple glass crack that had to be repaired . Now please address the following .</p> <p>Ishmail (tech) and Bonginkosi sibeko @ Tyger v.r centre who assisted on the 4 th who booked in phone and rejected the quote after 7 days of the phone being at tygervalley for a simple screen crack he turned phone back to centurycity saying that insurance did not give the go ahead but they did as documents were recievd on the 4.08.16. </p> <p>Vodaworld sent an text invoive of R1995 .00 payable for repairs but to my surprise while speaking to SK @ INSURANCE PHONE IS NOT FIXED and is back at starting point a whole month after taking phone to ccity . I refuse to pay for services that should be covered by my insurance and I have a VAT on my account of 100MB -25.44 I have paid twice now and i have not been able to use as i am using a phone that does not supprt internet . I am done with speaking with consultants over the phone and face 2 face . I have been part of the team for 3 years my self and my current employer , family and friends uses Vodacom as i highly recommand your network . But now no more I want my phone fixed as i have screen insurance and my data back as i never used it. I called the 111 and a agent by name cynthia dropped the line after me holding for 6.02 mins FOR A AGENT COZ SHE HEARD IT WAS I COMPLAINT . WHERE CAN WE GET HELP</p> <p>joy bhengu - ********** 291</p> <p>account munber NM005246 will await your response .</p> <p> </p>