Complaint

<p>Good day</p> <p> </p> <p>I would like to express my utter disappointment and dissatisfaction on service I received from Vodacom Southgate. I went to the store on Sa****ay, 4 June 2016 to enquire about a Vodacom Smart Tab. The consultant I dealt with didn’t seem to have a clue on how the system works, I however filled in forms and explained that I am already a client of Vodacom and would like to get the Smart Tab as an extra contract/line. They were unable to give me an answer at the time as the system was ‘slow’ and the deal showed as ‘pending’. I was told that they would contact me within an hour to provide me with an answer to no avail. I then contacted them on Sunday morning and I was told that the deal was ‘approved’ and that I could go get the Smart Tab.</p> <p> </p> <p>When I got to the store again…the level of incompetence baffled me as I asked the consultant if the Tab comes with a micro sim card, he could not give me an answer and first approached the guy who I believe to be the ‘supervisor’. I was left waiting for almost 20 mins thereafter only to be told that the deal has been ‘declined’. I was utterly disgusted as I had taken the time to go back to the store based on false information given to me that the deal had been approved. I then asked the consultant what the reason for the decline is and was told that ‘they’ received information from the bureau. This ****ed me off because I know for a fact that I have a clean credit record and also have never ever missed a payment from Vodacom.</p> <p> </p> <p>I honestly feel like taking my business to MTN after receiving such putrid service from Vodacom. If anything, I should be compensated in some way or form for my inconvenience due to the incompetence of the staff at Vodacom Southgate.</p> <p> </p>